Support
Boolean Array’s SharePoint support team becomes part of your SharePoint environment to provide unprecedented 24x365 service. There is no standard al la carte list of SharePoint expert activities you are restricted to. We perform any SharePoint support task anytime you need it. It’s that simple.
By utilizing Boolean Array’s ITIL process and delivery methodology, our SharePoint experts can apply their breadth of expertise to provide both proactive and reactive SharePoint support. Our proactive SharePoint support will ensure that your SharePoint environment receives the preventative care it requires for the future while also promising to have the availability to respond to your most critical needs with integrity.
The delivery design of Boolean Array’s SharePoint support will never restrict your company’s ability to optimize your environment or ignore opportunities to improve current practices.
Key Features of Boolean Array’s Support Services:
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SharePoint Health Checks
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Proactive Administration
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Customer Service Requests
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Clear Roles and Responsibilities
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SharePoint expert Flexibility and Scalability
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Primary and Support SharePoint experts
Boolean Array’s SharePoint support model demonstrates how both Primary SharePoint experts (horizontal) and Technical SharePoint experts (vertical) collaborate with clients to understand their SharePoint environment and provide the best service available in the industry.
Our robust support service model encompasses a wide range of activities. Within our company’s best practices, our expert SharePoint experts will provide routine tasks, such as patching, backups, configuration and installation. Other support tasks are tailored to each unique SharePoint environment. This includes customized deployment procedures, refresh methodologies, failover and replication routines that require focused attention beyond rudimentary knowledge application.